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The IMA Service Fails to Start With Event ID 3609: Failed to load plugin … RadeSessionSs.dll September 5, 2011

Posted by Mubarak Ahamed in Known Citrix Issues.

After you restart a XenApp server, the IMA Service fails to start.

The following error is displayed in the System Event Log.

“Failed to load plugin C:\Program Files\Citrix\System32\Citrix\IMA\Subsystems\RADESessionSs.dll with error IMA_RESULT_FAILURE”


If the RADESessionSs.dll plugin is present in the IMA Subsystems directory, the RadeOffline.mdb file is either missing or corrupt.


To resolve the preceding issue, complete the following procedure:

  • Run the following command from the affected server to re-create the RadeOffline.mdb file, as shown in the following screen shot:

    Dsmaint recreaterade

  • Restart the IMA Service after the RadeOffline.mdb file is re-created.


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